In this HxGN TV episode, Mandy Liffen from North West Fire Control will discuss how the agency integrated multiple communications and dispatching systems into a central control center that handles all emergency calls and mobilizes fire and rescue services for more than 5.5 million people. The first shared services model in the UK, the agency will also talk about improved efficiencies, better service delivery, and saving £15 million in costs to date.
Speaker(s): Mandy Liffen (North West Fire Control)
