HxGN BlogArticle

Shaping Smart Change for Essential Services

You flip a switch for light, turn on a faucet for water, commute to work on a highway, and call 9-1-1 for an ambulance or police officer. In our everyday lives, we often take these conveniences for granted. Yet, these are services that are essential to modernity.

Behind these essential services are public safety and security agencies, utility and communications providers, transportation departments, and government organizations; all with business and technology needs as complex as the communities they support. It’s within these industries and organizations that Hexagon Safety & Infrastructure’s solutions support the delivery of essential services. As with many other industries, shifts in technologies, public policy, and other external factors are changing how these organizations operate and provide value to their citizens and customers.

Consider the global adoption and usage of mobile phones. How does this shift in technology affect emergency dispatchers using a communications network designed for landlines? Witnesses can take photos, record videos, post to social media, and send text messages on smartphones. How are these media modes captured and communicated to support better emergency response? For utility companies, how does deregulation impact business operations, network management, and enterprise data sharing with third parties? Or how does the increase in severe weather events change how utility providers manage the restoration process? How does the global population shift to urban areas impact transportation infrastructure and modes? This is just a glimpse into the real challenges and questions our customers face day in and day out.

We shape smart change for our customers by proactively addressing these problems with forward-looking technology solutions – helping them close the gap between “what is” and “what should be.” For us, shaping smart change is partnering with ESB Networks, Ireland’s electricity distribution system operator, to implement a new utility GIS that ensures service delivery, integrates enterprise IT systems, and manages the full life cycle of its network assets. It’s helping India’s Madhya Pradesh Police leverage incident management technology to deal with 100,000 calls per day from 27 cities and reduce response times in urban areas from 30-60 minutes to five minutes or less. For us, shaping smart changing is helping CET in Sao Paulo, Brazil, respond to 13,000 traffic accidents a day, or helping the Oklahoma Department of Public Safety automate permitting for 200,000 annual oversize/overweight requests, or helping Germany’s Kassel Fire Brigade manage and respond to the country’s growing refugee crisis. Shaping smart change is taking a customer’s vision and turning it into an innovative solution and approach that significantly benefits their citizens and customers.

Shape matters to Hexagon Safety & Infrastructure. To demonstrate this focus, we’ve launched a new video and creative elements to signify the importance of shaping smart change. The foundational concept is the power of location. In the industries we serve, location is key. It’s about being in the right place at the right time with the right information. I encourage you to visit our site to learn more and view the video.

Behind the simplest conveniences and comforts of modern life are complex systems with people, process, and technology – all functioning together. So, the next time you flip on a light switch, drive down the road, or call 9-1-1, consider the organizations and the technologies that make these essential services even possible. Consider what change demands, and what Hexagon delivers. From tramlines to power lines to the front lines of public safety around the world, we’re there when needed – that’s shaping smart change.


Steven Cost

Steven Cost, Safety & Infrastructure President, directs the overall global strategy for the division. A Certified Public Accountant, he holds a Master of Business Administration degree from Vanderbilt University and a Bachelor of Science degree from the University of Alabama. Prior to joining Hexagon in 2007, Cost served as Vice President and Corporate Controller for Adtran Inc. and held senior financial management roles at AVEX Electronics and Benchmark Electronics.